Financial, Retail and Travel companies can simplify their operations and reduce costs through a single service provider for all technology support
MUMBAI, India, 9th May 2012– NCR Corporation (NYSE: NCR) introduced NCR Total Premise Services that leverage NCR’s innovative services infrastructure in India to help branch, retail store and airport operators simplify the management and operation of all equipment through a single point-of-contact, reducing costs while they focus on growing their business and improving the customer experience.
According to Gartner, India’s IT services market is expected to grow from $9.5 billion in 2011 to $15 billion by the end of 2014. Through NCR Total Premise Services, institutions in India can turn to NCR as a single contact for the maintenance and repair of multi-vendor technology found within a branch, retail store or an airport including ATMs, personal computers, kiosks, terminals and voice and data networks.
It also drives service innovation through NCR Predictive Services, which is the first managed service that will predict failures on assisted and self-service terminals, such as ATMs, before they happen and dispatch technicians before consumers are impacted.
NCR will leverage its dedicated Managed Services centre and extensive services foot-print across 260 service support centers in India, covering 4,500 contact points with 700 engineers on ground and a dedicated customer care centre.
“CIO’s today are under significant pressure to deliver a exceptional customer experience while maintaining operational efficiency. NCR’s Total Premise Services enable institutions to consolidate service providers typically delivering savings of 10-15 percent” said Jaivinder Gill, managing director, NCR India. “The introduction of Total Premise Services and leading service innovation is part of our strategic goal to grow our business in India by introducing software and services to meet the needs of businesses looking for profitable growth.”
For Branch services management, NCR will build on its leadership in the Indian financial services market where it manages over 20,000 ATMs across the country and is the preferred technology partner for the RBI to deploy and manage the country’s largest Cheque Truncation projects involving complex image based cheque clearing and payments solutions.
“NCR’s leadership in self-service technology and unique understanding of the Indian financial markets and knowledge of consumer touchpoints makes it a preferred partner of choice for financial institutions to drive Total Premise solutions in India” said Sameer Sandhir, NCR-Services Sales leader for Emerging Markets.
NCR also manages over 1,000 petrol stations for HPCL and BPCL across the country comprising multi-vendor POS terminals, printers and petrol dispensing kiosks. This experience will be used as NCR introduces Total Store services to support India’s growing retail market. The retail industry is poised to reach US$ 833 billion by 2013, according to www.iseindia.com. As India’s retailers grow their regional and national store networks, NCR’s will extend its Total Store services to retailers, expanding their store networks and differentiating them through an improved in-store experience.
NCR’s Total Premise Service for Travel is backed by its global experience in managing IT infrastructure for four of the top five airlines and will play a critical role in helping travel companies in India better manage their IT infrastructure, reduce costs and enhance customer experience. A Confederation of India Industries (CII) report states that Indian airports are estimated to handle 100 million passengers including 60 million domestic passengers by 2020. However, the industry faces critical challenges to manage its existing infrastructure and scaling to meet future demands of global travelers.
NCR provides Maintenance Services on more than 2.5 million non-NCR devices worldwide and is one of the top 10 global outsourcing services providers, according to the International Association of Outsourcing Professionals (IAOP). NCR provides value added services to 19 of the world’s top 20 banks, 17 of the world’s top 20 retailers, 8 of the world’s top 10 telecom firms and four of the world’s top five airlines.
* Market Insight: IT Services Market Assessment, India, 2011.